Online Returns Policy
We deliver all of our items using a courier service or a Royal Mail delivery service.
Shipping is charged at £3.95. "Collect in Store" option is free. Please select this at the checkout.
Please allow up to 5 working days for the item to be processed and shipped.
If you wish to return an item, please first inform us at email@example.com to let us know.
We will refund any item you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt.
Refunds will be credited to your original method of payment, excluding postage.
Returned products must meet the following criteria for a refund:
The item must be in a saleable condition. Please be careful when trying on, that you aren't wearing any make up, perfume or deodorant which may mark the garment or leave a scent. Garments will be inspected upon return and, if conditions are not met, a refund may not be given and the garment may be returned to sender, or a credit note issued at our discretion.
Please carefully package everything as it arrived to you, with all tags still in place.
To return your online purchase please:
Return your goods within 14 days of delivery in the original condition with original packaging plus tags intact to: The Copper Tree, 29 Bridge Street, Usk, Monmouthshire NP15 1BQ